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Helpdesk System
Helpdesk System added
This commit is contained in:
Rhuan Gonzaga
parent
cffadaf773
commit
108ccf2c3d
235
helpdesk.php
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235
helpdesk.php
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<?php
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require_once 'engine/init.php';
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if (user_logged_in() === false) {
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header('Location: register.php');
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}
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include 'layout/overall/header.php';
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if (isset($_GET['view'])) {
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if (!empty($_POST['reply_text'])) {
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// Save ticket reply on database
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$query = array(
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'tid' => $_GET['view'],
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'username'=> $_POST['username'],
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'message' => $_POST['reply_text'],
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'created' => time(),
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);
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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$data = '\''. implode('\', \'', $query) .'\'';
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mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
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mysql_update("UPDATE `znote_tickets` SET `status`='Player-Reply' WHERE `id`=". $_GET['view']);
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}
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$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id=". addslashes($_GET['view']));
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if($ticketData['owner'] != $session_user_id){
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echo 'You can not view this ticket!';
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die;
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}
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?>
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<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
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<table class="znoteTable ThreadTable table table-striped">
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<tr class="yellow">
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<th>
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<?php
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echo getClock($ticketData['creation'], true);
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?>
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- Created by:
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<?php
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echo $ticketData['username'];
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?>
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</th>
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</tr>
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<tr>
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<td>
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<p><?php echo nl2br($ticketData['message']); ?></p>
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</td>
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</tr>
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</table>
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<?php
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$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='". $_GET['view'] ."' ORDER BY `created`;");
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if ($replies !== false) {
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foreach($replies as $reply) {
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?>
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<table class="znoteTable ThreadTable table table-striped">
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<tr class="yellow">
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<th>
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<?php
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echo getClock($reply['created'], true);
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?>
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- Posted by:
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<?php
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echo $reply['username'];
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?>
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</th>
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</tr>
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<tr>
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<td>
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<p><?php echo nl2br($reply['message']); ?></p>
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</td>
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</tr>
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</table>
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<hr class="bighr">
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<?php
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}
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}
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?>
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<form action="" method="post">
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<input type="hidden" name="username" value="<?php echo $ticketData['username']; ?>"><br>
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<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
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<input name="" type="submit" value="Post Reply" class="btn btn-primary">
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</form>
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<?php
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}else{
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$account = mysql_select_single("SELECT name,email FROM accounts WHERE id = $session_user_id");
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if (empty($_POST) === false) {
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// $_POST['']
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$required_fields = array('username', 'email', 'subject', 'message');
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foreach($_POST as $key=>$value) {
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if (empty($value) && in_array($key, $required_fields) === true) {
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$errors[] = 'You need to fill in all fields.';
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break 1;
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}
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}
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// check errors (= user exist, pass long enough
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if (empty($errors) === true) {
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/* Token used for cross site scripting security */
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if (!Token::isValid($_POST['token'])) {
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$errors[] = 'Token is invalid.';
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}
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if ($config['use_captcha']) {
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include_once 'captcha/securimage.php';
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$securimage = new Securimage();
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if ($securimage->check($_POST['captcha_code']) == false) {
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$errors[] = 'Captcha image verification was submitted wrong.';
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}
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}
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if (validate_ip(getIP()) === false && $config['validate_IP'] === true) {
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$errors[] = 'Failed to recognize your IP address. (Not a valid IPv4 address).';
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}
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}
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}
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?>
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<h1>Latest Tickets</h1>
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<?php
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$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets WHERE owner=$session_user_id ORDER BY creation DESC");
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if ($tickets !== false) {
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?>
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<table>
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<tr class="yellow">
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<td>ID:</td>
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<td>Subject:</td>
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<td>Creation:</td>
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<td>Status:</td>
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</tr>
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<?php
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foreach ($tickets as $ticket) {
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echo '<tr class="special">';
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echo '<td>'. $ticket['id'] .'</td>';
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echo '<td><a href="helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
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echo '<td>'. getClock($ticket['creation'], true) .'</td>';
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echo '<td>'. $ticket['status'] .'</td>';
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}}
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?>
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</table>
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<h1>Helpdesk</h1>
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<?php
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if (isset($_GET['success']) && empty($_GET['success'])) {
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echo 'Congratulations! Your ticket has been created. We will reply up to 24 hours.';
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} else {
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if (empty($_POST) === false && empty($errors) === true) {
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if ($config['log_ip']) {
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znote_visitor_insert_detailed_data(1);
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}
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//Save ticket on database
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$query = array(
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'owner' => $session_user_id,
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'username'=> $_POST['username'],
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'subject' => $_POST['subject'],
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'message' => $_POST['message'],
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'ip' => ip2long(getIP()),
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'creation' => time(),
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'status' => 'Open'
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);
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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$data = '\''. implode('\', \'', $query) .'\'';
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mysql_insert("INSERT INTO `znote_tickets` ($fields) VALUES ($data)");
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header('Location: helpdesk.php?success');
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exit();
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//End register
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} else if (empty($errors) === false){
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echo '<font color="red"><b>';
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echo output_errors($errors);
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echo '</b></font>';
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}
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?>
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<form action="" method="post">
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<ul>
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<li>
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Account Name:<br>
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<input type="text" name="username" size="40" value="<?php echo $account['name']; ?>" disabled>
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</li>
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<li>
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Email:<br>
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<input type="text" name="email" size="40" value="<?php echo $account['email']; ?>" disabled>
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</li>
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<li>
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Subject:<br>
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<input type="text" name="subject" size="40">
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</li>
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<li>
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Message:<br>
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<textarea name="message" rows="7" cols="30"></textarea>
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</li>
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<?php
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if ($config['use_captcha']) {
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?>
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<li>
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<b>Write the image symbols in the text field to verify that you are a human:</b>
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<img id="captcha" src="captcha/securimage_show.php" alt="CAPTCHA Image" /><br>
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<input type="text" name="captcha_code" size="10" maxlength="6" />
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<a href="#" onclick="document.getElementById('captcha').src = 'captcha/securimage_show.php?' + Math.random(); return false">[ Different Image ]</a><br><br>
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</li>
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<?php
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}
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?>
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<?php
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/* Form file */
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Token::create();
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?>
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<li>
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<input type="hidden" name="username" value="<?php echo $account['name']; ?>">
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<input type="submit" value="Submit ticket">
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</li>
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</ul>
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</form>
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<?php
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}}
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include 'layout/overall/footer.php';
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?>
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