{% set title = 'Warning' %} {% set background = config('darkborder') %} {% set content %}
Please read this warning carefully as it contains important security information! If you skip this message, you might lose your Tibia account!

Before you connect your account with an authenticator app, you will be asked to enter your recovery key. If you do not have a valid recovery key, you need to order a new one before you can connect your account with an authenticator.

Why?
The recovery key is the only way to unlink the authenticator app from your Tibia account in various cases, among others, if:

  • you lose your device (mobile phone, tablet, etc.) with the authenticator app
  • the device with the authenticator app does not work anymore
  • the device with the authenticator app gets stolen
  • you delete the authenticator app from your device and reinstall it
  • your device is reset for some reason

Please note that the authenticator app data is not saved on your device's account (e.g. Google or iTunes sync) even if you have app data backup&synchronisation activated in the settings of your device!

In all these scenarios, the recovery key is the only way to get access to your Tibia account. Note that not even customer support will be able to help you in these cases if you do not have a valid recovery key.
For this reason, make sure to store your recovery key always in a safe place!


Do you have a valid recovery key and would like to request the email with the confirmation key to start connecting your Tibia account to an authenticator app?

Enter your recovery key:
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{% endset %} {% include 'tables.headline.html.twig' %}
{{ csrf() }} {% set button_name = 'Request' %} {{ include('buttons.base.html.twig') }}
{{ csrf() }} {% set button_name = 'Order Recovery Key' %} {{ include('buttons.base.html.twig') }}
{{ csrf() }} {% set button_name = 'Cancel Request' %} {{ include('buttons.base.html.twig') }}