mirror of
https://github.com/Znote/ZnoteAAC.git
synced 2025-05-02 04:09:21 +02:00
Improved the helpdesk code.
This commit is contained in:
Stefan Brannfjell
parent
dac911e1d9
commit
048794a320
@ -3,122 +3,107 @@ protect_page();
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admin_only($user_data);
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admin_only($user_data);
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// Declare as int
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// Declare as int
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$view = (int)$_GET['view'];
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$view = (isset($_GET['view']) && (int)$_GET['view'] > 0) ? (int)$_GET['view'] : false;
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if ($view){
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if ($view !== false){
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if (!empty($_POST['reply_text'])) {
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if (!empty($_POST['reply_text'])) {
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sanitize($_POST['reply_text']);
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sanitize($_POST['reply_text']);
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// Save ticket reply on database
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// Save ticket reply on database
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$query = array(
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$query = array(
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'tid' => $_GET['view'],
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'tid' => $view,
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'username'=> $_POST['username'],
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'username'=> getValue($_POST['username']),
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'message' => $_POST['reply_text'],
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'message' => getValue($_POST['reply_text']),
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'created' => time(),
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'created' => time(),
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);
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);
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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$data = '\''. implode('\', \'', $query) .'\'';
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//Sanitize array
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mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
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array_walk($query, 'array_sanitize');
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mysql_update("UPDATE `znote_tickets` SET `status`='Staff-Reply' WHERE `id`='$view' LIMIT 1;");
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}
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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$data = '\''. implode('\', \'', $query) .'\'';
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mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
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mysql_update("UPDATE `znote_tickets` SET `status`='Staff-Reply' WHERE `id`=". $_GET['view']);
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}
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$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id=". addslashes((int)$_GET['view']));
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$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id='$view' LIMIT 1;");
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?>
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?>
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<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
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<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
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<table class="znoteTable ThreadTable table table-striped">
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<table class="znoteTable ThreadTable table table-striped">
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<tr class="yellow">
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<tr class="yellow">
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<th>
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<th>
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<?php
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<?php
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echo getClock($ticketData['creation'], true);
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echo getClock($ticketData['creation'], true);
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?>
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?>
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- Created by:
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- Created by:
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<?php
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<?php
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echo $ticketData['username'];
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echo $ticketData['username'];
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?>
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?>
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</th>
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</th>
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</tr>
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</tr>
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<tr>
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<tr>
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<td>
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<td>
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<p><?php echo nl2br($ticketData['message']); ?></p>
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<p><?php echo nl2br($ticketData['message']); ?></p>
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</td>
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</td>
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</tr>
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</tr>
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</table>
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</table>
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<?php
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$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='$view' ORDER BY `created`;");
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<?php
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if ($replies !== false) {
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$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='". addslashes((int)$_GET['view']) ."' ORDER BY `created`;");
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foreach($replies as $reply) {
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if ($replies !== false) {
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?>
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foreach($replies as $reply) {
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<table class="znoteTable ThreadTable table table-striped">
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<tr class="yellow">
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<th>
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<?php
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echo getClock($reply['created'], true);
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?>
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?>
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<table class="znoteTable ThreadTable table table-striped">
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- Posted by:
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<tr class="yellow">
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<?php
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<th>
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echo $reply['username'];
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<?php
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?>
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echo getClock($reply['created'], true);
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</th>
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?>
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</tr>
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- Posted by:
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<tr>
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<?php
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<td>
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echo $reply['username'];
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<p><?php echo nl2br($reply['message']); ?></p>
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?>
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</td>
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</th>
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</tr>
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</tr>
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</table>
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<tr>
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<hr class="bighr">
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<td>
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<p><?php echo nl2br($reply['message']); ?></p>
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</td>
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</tr>
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</table>
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<hr class="bighr">
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<?php
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}
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}
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?>
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<form action="" method="post">
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<input type="hidden" name="username" value="ADMIN"><br>
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<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
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<input name="" type="submit" value="Post Reply" class="btn btn-primary">
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</form>
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<?php
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}else{
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?>
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<h1>Latest Tickets</h1>
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<?php
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<?php
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}
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$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets ORDER BY creation DESC");
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}
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if ($tickets !== false) {
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?>
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<form action="" method="post">
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<input type="hidden" name="username" value="ADMIN"><br>
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<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
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<input name="" type="submit" value="Post Reply" class="btn btn-primary">
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</form>
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<?php
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} else {
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?>
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<h1>Latest Tickets</h1>
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<?php
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$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets ORDER BY creation DESC");
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if ($tickets !== false) {
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?>
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?>
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<table>
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<table>
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<tr class="yellow">
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<tr class="yellow">
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<td>ID:</td>
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<td>ID:</td>
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<td>Subject:</td>
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<td>Subject:</td>
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<td>Creation:</td>
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<td>Creation:</td>
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<td>Status:</td>
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<td>Status:</td>
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</tr>
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</tr>
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<?php
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foreach ($tickets as $ticket) {
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echo '<tr class="special">';
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echo '<td>'. $ticket['id'] .'</td>';
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echo '<td><a href="admin_helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
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echo '<td>'. getClock($ticket['creation'], true) .'</td>';
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echo '<td>'. $ticket['status'] .'</td>';
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echo '</tr>';
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}
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?>
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</table>
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<?php
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<?php
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foreach ($tickets as $ticket) {
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} else echo 'No helpdesk tickets has been submitted.';
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echo '<tr class="special">';
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echo '<td>'. $ticket['id'] .'</td>';
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echo '<td><a href="admin_helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
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echo '<td>'. getClock($ticket['creation'], true) .'</td>';
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echo '<td>'. $ticket['status'] .'</td>';
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}}
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?>
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</table>
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<?php
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}
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}
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include 'layout/overall/footer.php';
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include 'layout/overall/footer.php';
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?>
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?>
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424
helpdesk.php
424
helpdesk.php
@ -1,243 +1,223 @@
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<?php
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<?php
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require_once 'engine/init.php';
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require_once 'engine/init.php';
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if (user_logged_in() === false) {
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if (user_logged_in() === false) {
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header('Location: register.php');
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header('Location: register.php');
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}
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}
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include 'layout/overall/header.php';
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include 'layout/overall/header.php';
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$view = (int)$_GET['view'];
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$view = (isset($_GET['view']) && (int)$_GET['view'] > 0) ? (int)$_GET['view'] : false;
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if ($view) {
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if ($view !== false) {
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if (!empty($_POST['reply_text'])) {
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if (!empty($_POST['reply_text'])) {
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sanitize($_POST['reply_text']);
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// Save ticket reply on database
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// Save ticket reply on database
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$query = array(
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$query = array(
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'tid' => $_GET['view'],
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'tid' => $view,
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'username'=> $_POST['username'],
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'username'=> getValue($_POST['username']),
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'message' => $_POST['reply_text'],
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'message' => getValue($_POST['reply_text']),
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'created' => time(),
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'created' => time(),
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);
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);
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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$data = '\''. implode('\', \'', $query) .'\'';
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mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
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mysql_update("UPDATE `znote_tickets` SET `status`='Player-Reply' WHERE `id`='$view' LIMIT 1;");
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}
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$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id='$view' LIMIT 1;");
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//Sanitize array
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if($ticketData['owner'] != $session_user_id) {
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array_walk($query, 'array_sanitize');
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echo 'You can not view this ticket!';
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include 'layout/overall/footer.php';
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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die;
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$data = '\''. implode('\', \'', $query) .'\'';
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}
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mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
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mysql_update("UPDATE `znote_tickets` SET `status`='Player-Reply' WHERE `id`=". $_GET['view']);
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}
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$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id=". addslashes((int)$_GET['view']));
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if($ticketData['owner'] != $session_user_id){
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echo 'You can not view this ticket!';
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die;
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}
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?>
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?>
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<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
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<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
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<table class="znoteTable ThreadTable table table-striped">
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<table class="znoteTable ThreadTable table table-striped">
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<tr class="yellow">
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<tr class="yellow">
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<th>
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<th>
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<?php
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echo getClock($ticketData['creation'], true);
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?>
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- Created by:
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<?php
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echo $ticketData['username'];
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?>
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</th>
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</tr>
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<tr>
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<td>
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<p><?php echo nl2br($ticketData['message']); ?></p>
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</td>
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</tr>
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</table>
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<?php
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<?php
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$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='". (int)$_GET['view'] ."' ORDER BY `created`;");
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echo getClock($ticketData['creation'], true);
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if ($replies !== false) {
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foreach($replies as $reply) {
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?>
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<table class="znoteTable ThreadTable table table-striped">
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<tr class="yellow">
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<th>
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<?php
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echo getClock($reply['created'], true);
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?>
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- Posted by:
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<?php
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echo $reply['username'];
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?>
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</th>
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</tr>
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<tr>
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<td>
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<p><?php echo nl2br($reply['message']); ?></p>
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</td>
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</tr>
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</table>
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<hr class="bighr">
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<?php
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}
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}
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?>
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<form action="" method="post">
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<input type="hidden" name="username" value="<?php echo $ticketData['username']; ?>"><br>
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<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
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<input name="" type="submit" value="Post Reply" class="btn btn-primary">
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</form>
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<?php
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}else{
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$account = mysql_select_single("SELECT name,email FROM accounts WHERE id = $session_user_id");
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if (empty($_POST) === false) {
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// $_POST['']
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$required_fields = array('username', 'email', 'subject', 'message');
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foreach($_POST as $key=>$value) {
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if (empty($value) && in_array($key, $required_fields) === true) {
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$errors[] = 'You need to fill in all fields.';
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break 1;
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}
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}
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// check errors (= user exist, pass long enough
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if (empty($errors) === true) {
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/* Token used for cross site scripting security */
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if (!Token::isValid($_POST['token'])) {
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$errors[] = 'Token is invalid.';
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}
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if ($config['use_captcha']) {
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include_once 'captcha/securimage.php';
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$securimage = new Securimage();
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if ($securimage->check($_POST['captcha_code']) == false) {
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$errors[] = 'Captcha image verification was submitted wrong.';
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}
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}
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if (validate_ip(getIP()) === false && $config['validate_IP'] === true) {
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$errors[] = 'Failed to recognize your IP address. (Not a valid IPv4 address).';
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}
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}
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}
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?>
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<h1>Latest Tickets</h1>
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<?php
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$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets WHERE owner=$session_user_id ORDER BY creation DESC");
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if ($tickets !== false) {
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?>
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<table>
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<tr class="yellow">
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<td>ID:</td>
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<td>Subject:</td>
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<td>Creation:</td>
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<td>Status:</td>
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</tr>
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<?php
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foreach ($tickets as $ticket) {
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echo '<tr class="special">';
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echo '<td>'. $ticket['id'] .'</td>';
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echo '<td><a href="helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
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echo '<td>'. getClock($ticket['creation'], true) .'</td>';
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echo '<td>'. $ticket['status'] .'</td>';
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}}
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?>
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</table>
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<h1>Helpdesk</h1>
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<?php
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if (isset($_GET['success']) && empty($_GET['success'])) {
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echo 'Congratulations! Your ticket has been created. We will reply up to 24 hours.';
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} else {
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if (empty($_POST) === false && empty($errors) === true) {
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if ($config['log_ip']) {
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znote_visitor_insert_detailed_data(1);
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}
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//Save ticket on database
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$query = array(
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'owner' => $session_user_id,
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'username'=> $_POST['username'],
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'subject' => $_POST['subject'],
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'message' => $_POST['message'],
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'ip' => ip2long(getIP()),
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'creation' => time(),
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'status' => 'Open'
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);
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//Sanitize array
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array_walk($query, 'array_sanitize');
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$fields = '`'. implode('`, `', array_keys($query)) .'`';
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|
||||||
$data = '\''. implode('\', \'', $query) .'\'';
|
|
||||||
mysql_insert("INSERT INTO `znote_tickets` ($fields) VALUES ($data)");
|
|
||||||
|
|
||||||
header('Location: helpdesk.php?success');
|
|
||||||
exit();
|
|
||||||
|
|
||||||
} else if (empty($errors) === false){
|
|
||||||
echo '<font color="red"><b>';
|
|
||||||
echo output_errors($errors);
|
|
||||||
echo '</b></font>';
|
|
||||||
}
|
|
||||||
?>
|
|
||||||
<form action="" method="post">
|
|
||||||
<ul>
|
|
||||||
<li>
|
|
||||||
Account Name:<br>
|
|
||||||
<input type="text" name="username" size="40" value="<?php echo $account['name']; ?>" disabled>
|
|
||||||
</li>
|
|
||||||
<li>
|
|
||||||
Email:<br>
|
|
||||||
<input type="text" name="email" size="40" value="<?php echo $account['email']; ?>" disabled>
|
|
||||||
</li>
|
|
||||||
<li>
|
|
||||||
Subject:<br>
|
|
||||||
<input type="text" name="subject" size="40">
|
|
||||||
</li>
|
|
||||||
<li>
|
|
||||||
Message:<br>
|
|
||||||
<textarea name="message" rows="7" cols="30"></textarea>
|
|
||||||
</li>
|
|
||||||
<?php
|
|
||||||
if ($config['use_captcha']) {
|
|
||||||
?>
|
?>
|
||||||
|
- Created by:
|
||||||
|
<?php
|
||||||
|
echo $ticketData['username'];
|
||||||
|
?>
|
||||||
|
</th>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td>
|
||||||
|
<p><?php echo nl2br($ticketData['message']); ?></p>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
<?php
|
||||||
|
$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='$view' ORDER BY `created`;");
|
||||||
|
if ($replies !== false) {
|
||||||
|
foreach($replies as $reply) {
|
||||||
|
?>
|
||||||
|
<table class="znoteTable ThreadTable table table-striped">
|
||||||
|
<tr class="yellow">
|
||||||
|
<th>
|
||||||
|
<?php
|
||||||
|
echo getClock($reply['created'], true);
|
||||||
|
?>
|
||||||
|
- Posted by:
|
||||||
|
<?php
|
||||||
|
echo $reply['username'];
|
||||||
|
?>
|
||||||
|
</th>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td>
|
||||||
|
<p><?php echo nl2br($reply['message']); ?></p>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
<hr class="bighr">
|
||||||
|
<?php
|
||||||
|
}
|
||||||
|
}
|
||||||
|
?>
|
||||||
|
<form action="" method="post">
|
||||||
|
<input type="hidden" name="username" value="<?php echo $ticketData['username']; ?>"><br>
|
||||||
|
<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
|
||||||
|
<input name="" type="submit" value="Post Reply" class="btn btn-primary">
|
||||||
|
</form>
|
||||||
|
<?php
|
||||||
|
} else {
|
||||||
|
|
||||||
|
$account = mysql_select_single("SELECT name,email FROM accounts WHERE id = $session_user_id");
|
||||||
|
if (!empty($_POST)) {
|
||||||
|
$required_fields = array('username', 'email', 'subject', 'message');
|
||||||
|
foreach($_POST as $key=>$value) {
|
||||||
|
if (empty($value) && in_array($key, $required_fields) === true) {
|
||||||
|
$errors[] = 'You need to fill in all fields.';
|
||||||
|
break 1;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// check errors (= user exist, pass long enough
|
||||||
|
if (empty($errors) === true) {
|
||||||
|
/* Token used for cross site scripting security */
|
||||||
|
if (!Token::isValid($_POST['token'])) {
|
||||||
|
$errors[] = 'Token is invalid.';
|
||||||
|
}
|
||||||
|
if ($config['use_captcha']) {
|
||||||
|
include_once 'captcha/securimage.php';
|
||||||
|
$securimage = new Securimage();
|
||||||
|
if ($securimage->check($_POST['captcha_code']) == false) {
|
||||||
|
$errors[] = 'Captcha image verification was submitted wrong.';
|
||||||
|
}
|
||||||
|
}
|
||||||
|
// Reversed this if, so: first check if you need to validate, then validate.
|
||||||
|
if ($config['validate_IP'] === true && validate_ip(getIP()) === false) {
|
||||||
|
$errors[] = 'Failed to recognize your IP address. (Not a valid IPv4 address).';
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
|
?>
|
||||||
|
<h1>Latest Tickets</h1>
|
||||||
|
<?php
|
||||||
|
$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets WHERE owner=$session_user_id ORDER BY creation DESC");
|
||||||
|
if ($tickets !== false) {
|
||||||
|
?>
|
||||||
|
<table>
|
||||||
|
<tr class="yellow">
|
||||||
|
<td>ID:</td>
|
||||||
|
<td>Subject:</td>
|
||||||
|
<td>Creation:</td>
|
||||||
|
<td>Status:</td>
|
||||||
|
</tr>
|
||||||
|
<?php
|
||||||
|
foreach ($tickets as $ticket) {
|
||||||
|
echo '<tr class="special">';
|
||||||
|
echo '<td>'. $ticket['id'] .'</td>';
|
||||||
|
echo '<td><a href="helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
|
||||||
|
echo '<td>'. getClock($ticket['creation'], true) .'</td>';
|
||||||
|
echo '<td>'. $ticket['status'] .'</td>';
|
||||||
|
echo '</tr>';
|
||||||
|
}
|
||||||
|
?>
|
||||||
|
</table>
|
||||||
|
<?php
|
||||||
|
}
|
||||||
|
?>
|
||||||
|
|
||||||
|
<h1>Helpdesk</h1>
|
||||||
|
<?php
|
||||||
|
if (isset($_GET['success']) && empty($_GET['success'])) {
|
||||||
|
echo 'Congratulations! Your ticket has been created. We will reply up to 24 hours.';
|
||||||
|
} else {
|
||||||
|
|
||||||
|
if (empty($_POST) === false && empty($errors) === true) {
|
||||||
|
if ($config['log_ip']) {
|
||||||
|
znote_visitor_insert_detailed_data(1);
|
||||||
|
}
|
||||||
|
|
||||||
|
//Save ticket on database
|
||||||
|
$query = array(
|
||||||
|
'owner' => $session_user_id,
|
||||||
|
'username'=> getValue($_POST['username']),
|
||||||
|
'subject' => getValue($_POST['subject']),
|
||||||
|
'message' => getValue($_POST['message']),
|
||||||
|
'ip' => ip2long(getIP()),
|
||||||
|
'creation' => time(),
|
||||||
|
'status' => 'Open'
|
||||||
|
);
|
||||||
|
|
||||||
|
$fields = '`'. implode('`, `', array_keys($query)) .'`';
|
||||||
|
$data = '\''. implode('\', \'', $query) .'\'';
|
||||||
|
mysql_insert("INSERT INTO `znote_tickets` ($fields) VALUES ($data)");
|
||||||
|
|
||||||
|
header('Location: helpdesk.php?success');
|
||||||
|
exit();
|
||||||
|
|
||||||
|
} else if (empty($errors) === false) {
|
||||||
|
echo '<font color="red"><b>';
|
||||||
|
echo output_errors($errors);
|
||||||
|
echo '</b></font>';
|
||||||
|
}
|
||||||
|
?>
|
||||||
|
<form action="" method="post">
|
||||||
|
<ul>
|
||||||
<li>
|
<li>
|
||||||
<b>Write the image symbols in the text field to verify that you are a human:</b>
|
Account Name:<br>
|
||||||
<img id="captcha" src="captcha/securimage_show.php" alt="CAPTCHA Image" /><br>
|
<input type="text" name="username" size="40" value="<?php echo $account['name']; ?>" disabled>
|
||||||
<input type="text" name="captcha_code" size="10" maxlength="6" />
|
</li>
|
||||||
<a href="#" onclick="document.getElementById('captcha').src = 'captcha/securimage_show.php?' + Math.random(); return false">[ Different Image ]</a><br><br>
|
<li>
|
||||||
|
Email:<br>
|
||||||
|
<input type="text" name="email" size="40" value="<?php echo $account['email']; ?>" disabled>
|
||||||
|
</li>
|
||||||
|
<li>
|
||||||
|
Subject:<br>
|
||||||
|
<input type="text" name="subject" size="40">
|
||||||
|
</li>
|
||||||
|
<li>
|
||||||
|
Message:<br>
|
||||||
|
<textarea name="message" rows="7" cols="30"></textarea>
|
||||||
</li>
|
</li>
|
||||||
<?php
|
<?php
|
||||||
}
|
if ($config['use_captcha']) {
|
||||||
?>
|
?>
|
||||||
<?php
|
<li>
|
||||||
/* Form file */
|
<b>Write the image symbols in the text field to verify that you are a human:</b>
|
||||||
Token::create();
|
<img id="captcha" src="captcha/securimage_show.php" alt="CAPTCHA Image" /><br>
|
||||||
?>
|
<input type="text" name="captcha_code" size="10" maxlength="6" />
|
||||||
<li>
|
<a href="#" onclick="document.getElementById('captcha').src = 'captcha/securimage_show.php?' + Math.random(); return false">[ Different Image ]</a><br><br>
|
||||||
<input type="hidden" name="username" value="<?php echo $account['name']; ?>">
|
</li>
|
||||||
<input type="submit" value="Submit ticket">
|
<?php
|
||||||
</li>
|
}
|
||||||
</ul>
|
?>
|
||||||
</form>
|
<?php
|
||||||
<?php
|
/* Form file */
|
||||||
}}
|
Token::create();
|
||||||
|
?>
|
||||||
|
<li>
|
||||||
|
<input type="hidden" name="username" value="<?php echo $account['name']; ?>">
|
||||||
|
<input type="submit" value="Submit ticket">
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
</form>
|
||||||
|
<?php
|
||||||
|
}
|
||||||
|
}
|
||||||
include 'layout/overall/footer.php';
|
include 'layout/overall/footer.php';
|
||||||
?>
|
?>
|
||||||
Loading…
x
Reference in New Issue
Block a user