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Improved the helpdesk code.

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This commit is contained in:
Stefan Brannfjell
2014-09-06 16:10:00 +02:00
parent dac911e1d9
commit 048794a320
2 changed files with 291 additions and 326 deletions
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193
admin_helpdesk.php
View File

@@ -3,122 +3,107 @@ protect_page();
admin_only($user_data);
// Declare as int
$view = (int)$_GET['view'];
if ($view){
$view = (isset($_GET['view']) && (int)$_GET['view'] > 0) ? (int)$_GET['view'] : false;
if ($view !== false){
if (!empty($_POST['reply_text'])) {
sanitize($_POST['reply_text']);
sanitize($_POST['reply_text']);
// Save ticket reply on database
$query = array(
'tid' => $_GET['view'],
'username'=> $_POST['username'],
'message' => $_POST['reply_text'],
'tid' => $view,
'username'=> getValue($_POST['username']),
'message' => getValue($_POST['reply_text']),
'created' => time(),
);
$fields = '`'. implode('`, `', array_keys($query)) .'`';
$data = '\''. implode('\', \'', $query) .'\'';
//Sanitize array
array_walk($query, 'array_sanitize');
$fields = '`'. implode('`, `', array_keys($query)) .'`';
$data = '\''. implode('\', \'', $query) .'\'';
mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
mysql_update("UPDATE `znote_tickets` SET `status`='Staff-Reply' WHERE `id`=". $_GET['view']);
}
$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id=". addslashes((int)$_GET['view']));
mysql_insert("INSERT INTO `znote_tickets_replies` ($fields) VALUES ($data)");
mysql_update("UPDATE `znote_tickets` SET `status`='Staff-Reply' WHERE `id`='$view' LIMIT 1;");
}
$ticketData = mysql_select_single("SELECT * FROM znote_tickets WHERE id='$view' LIMIT 1;");
?>
<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
<table class="znoteTable ThreadTable table table-striped">
<tr class="yellow">
<th>
<?php
echo getClock($ticketData['creation'], true);
?>
- Created by:
<?php
echo $ticketData['username'];
?>
</th>
</tr>
<tr>
<td>
<p><?php echo nl2br($ticketData['message']); ?></p>
</td>
</tr>
</table>
<?php
$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='". addslashes((int)$_GET['view']) ."' ORDER BY `created`;");
if ($replies !== false) {
foreach($replies as $reply) {
<h1>View Ticket #<?php echo $ticketData['id']; ?></h1>
<table class="znoteTable ThreadTable table table-striped">
<tr class="yellow">
<th>
<?php
echo getClock($ticketData['creation'], true);
?>
- Created by:
<?php
echo $ticketData['username'];
?>
</th>
</tr>
<tr>
<td>
<p><?php echo nl2br($ticketData['message']); ?></p>
</td>
</tr>
</table>
<?php
$replies = mysql_select_multi("SELECT * FROM znote_tickets_replies WHERE tid='$view' ORDER BY `created`;");
if ($replies !== false) {
foreach($replies as $reply) {
?>
<table class="znoteTable ThreadTable table table-striped">
<tr class="yellow">
<th>
<?php
echo getClock($reply['created'], true);
?>
<table class="znoteTable ThreadTable table table-striped">
<tr class="yellow">
<th>
<?php
echo getClock($reply['created'], true);
?>
- Posted by:
<?php
echo $reply['username'];
?>
</th>
</tr>
<tr>
<td>
<p><?php echo nl2br($reply['message']); ?></p>
</td>
</tr>
</table>
<hr class="bighr">
<?php
}
}
?>
<form action="" method="post">
<input type="hidden" name="username" value="ADMIN"><br>
<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
<input name="" type="submit" value="Post Reply" class="btn btn-primary">
</form>
<?php
}else{
?>
<h1>Latest Tickets</h1>
- Posted by:
<?php
echo $reply['username'];
?>
</th>
</tr>
<tr>
<td>
<p><?php echo nl2br($reply['message']); ?></p>
</td>
</tr>
</table>
<hr class="bighr">
<?php
$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets ORDER BY creation DESC");
if ($tickets !== false) {
}
}
?>
<form action="" method="post">
<input type="hidden" name="username" value="ADMIN"><br>
<textarea class="forumReply" name="reply_text" style="width: 610px; height: 150px"></textarea><br>
<input name="" type="submit" value="Post Reply" class="btn btn-primary">
</form>
<?php
} else {
?>
<h1>Latest Tickets</h1>
<?php
$tickets = mysql_select_multi("SELECT id,subject,creation,status FROM znote_tickets ORDER BY creation DESC");
if ($tickets !== false) {
?>
<table>
<tr class="yellow">
<td>ID:</td>
<td>Subject:</td>
<td>Creation:</td>
<td>Status:</td>
</tr>
<table>
<tr class="yellow">
<td>ID:</td>
<td>Subject:</td>
<td>Creation:</td>
<td>Status:</td>
</tr>
<?php
foreach ($tickets as $ticket) {
echo '<tr class="special">';
echo '<td>'. $ticket['id'] .'</td>';
echo '<td><a href="admin_helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
echo '<td>'. getClock($ticket['creation'], true) .'</td>';
echo '<td>'. $ticket['status'] .'</td>';
echo '</tr>';
}
?>
</table>
<?php
foreach ($tickets as $ticket) {
echo '<tr class="special">';
echo '<td>'. $ticket['id'] .'</td>';
echo '<td><a href="admin_helpdesk.php?view='. $ticket['id'] .'">'. $ticket['subject'] .'</a></td>';
echo '<td>'. getClock($ticket['creation'], true) .'</td>';
echo '<td>'. $ticket['status'] .'</td>';
}}
?>
</table>
<?php
} else echo 'No helpdesk tickets has been submitted.';
}
include 'layout/overall/footer.php';
?>
?>